With Skype used for more than 2 billion minutes a day (and counting), "Unified Communication" has now definitively changed communications, being available to your customers, at any time and any place. This session will give you a technical deep dive on the available possibilities for developers to enhance your customer service. It will demonstrate how the Skype-Lync Connectivity can improve the reachability of your enterprise, far beyond of what the ordinary telephone call approach can do. Illustrated by the native Lync contact center application LUCS, which already enables integration of Skype and Lync in the contact center, this session explains how to unleash the power of the various APIs available on Lync and Skype.
WebSockets has heralded the coming of the real-time web, enabling amazing new experiences in your web browser and connected device. But new paradigms bring new challenges. What about clients that don’t have WebSockets support? How do real-time web features affect the scalability of my web application? How do I organize persistently connected users into logical groups for efficient message delivery? Oh, and make it really, really simple. In this session, learn how ASP.NET SignalR does all this and more.