Современные услуги это сложная смесь физических услуг, программных продуктов и каналов взаимодействия. Любое слабое звено в это цепочке может похоронить опыт взаимодействия. Не так давно появился совершенно чудесный инструмент — Customer Journey Map, который помогает выявлять слабые места вашей услуги и поставить процесс улучшения на поток.
In this keynote, we will share the product roadmap, present the latest in Microsoft Project family of products and our cloud offerings and showcase plenty of demos that will get you charged for the rest of the conference! Prior to his current leadership role, Ludovic was General Manager for the Microsoft Project Business Unit, where his responsibilities led him to run product development and head the strategic direction for the Project business. Ludovic has been involved with the Microsoft Project team since 1994 in various technical leadership roles for the Project and Project Server line of products. Ludovic holds a BS in CS from ESIGELEC, an Electrical Engineering school based in France.
This Exam Prep session focuses on what you need to know to get certified and pass the C# Microsoft Certified Professional exam 70-483 (Programming in C#). The session is led by an expert Microsoft Certified Trainer (MCT) who regularly presents on this topic. The presenter walks you through the objectives that are covered in the exam, and gives you some general exam taking tips and technology “gotchas” about programming in programming in C#. This session will be your last step in getting ready for this exam.