With Skype used for more than 2 billion minutes a day (and counting), "Unified Communication" has now definitively changed communications, being available to your customers, at any time and any place. This session will give you a technical deep dive on the available possibilities for developers to enhance your customer service. It will demonstrate how the Skype-Lync Connectivity can improve the reachability of your enterprise, far beyond of what the ordinary telephone call approach can do. Illustrated by the native Lync contact center application LUCS, which already enables integration of Skype and Lync in the contact center, this session explains how to unleash the power of the various APIs available on Lync and Skype.
Go is a general-purpose language that bridges the gap between efficient statically typed languages and productive dynamic language. But it's not just the language that makes Go special – Go has broad and consistent standard libraries and powerful but simple tools. One of Go's key design goals is code adaptability; that it should be easy to take a simple design and build upon it in a clean and natural way. In this talk we'll go through the analysis we did and takeways that took us to use golang.