UCB is a patient-centric biopharma leader, focusing on severe diseases in Immunology and the Central Nervous System. The company employs in the region of 9000 employees and operates in approximately 40 countries. UCB achieved revenues of $3.46 billion in 2012.
The main driver to implement Lync in the early part of 2011 was first started by the need for a video conferencing solution. This was further accelerated by the "Smarter Ways" efficiency program – which included effective collaboration within the scope. The Lync conferencing services alone helped UCB realize savings of $1.2M compared to the legacy conferencing solutions that were previously in place. The choice of Lync has also allowed full integration of the Unified Contact Centre systems at UCB.
During this session, UCB will cover their drivers for unified communication, the Lync journey (strategy with scope expansion and timeline), communication & change management activities and finally some KPI's.
Microsoft Lync includes capabilities for real time communications such as IM, audio, video, and conferencing. Learn how virtualization solutions impact these communications and how to best deploy Lync when leveraging virtualization capabilities - including server and client virtualization strategies and supported methods. The speakers will review common virtualization features and their support and impact on Microsoft Lync server, the virtualization options for Lync Server and Lync Clients.