With Skype used for more than 2 billion minutes a day (and counting), "Unified Communication" has now definitively changed communications, being available to your customers, at any time and any place. This session will give you a technical deep dive on the available possibilities for developers to enhance your customer service. It will demonstrate how the Skype-Lync Connectivity can improve the reachability of your enterprise, far beyond of what the ordinary telephone call approach can do. Illustrated by the native Lync contact center application LUCS, which already enables integration of Skype and Lync in the contact center, this session explains how to unleash the power of the various APIs available on Lync and Skype.
Last year, Microsoft announced the General Availability for Azure Infrastructure services (IaaS). Since then, they have continually innovated and added new and existing features to the IaaS platform. In this session, seven year Microsoft MVP Maarten Goet and Microsoft Azure MVP Marc van Eijk will focus on some of the features and functionality that's been recently added to Azure IaaS. Don't miss this demo-packed session!