This session will provide an update on security and compliance features recently added to Office 365 with a focus on the Australian market. We will also cover new capabilities in the roadmap and how they will address current customer challenges.
The Lync Call Quality Methodology (CQM) is a practical approach that applies the broad guidance we have published in the Lync Networking Guide. CQM is a data driven framework backed by SQL queries and an operational process to systematically improve and maintain call quality. CQM was derived from Microsoft and some of our largest customer deployments. CQM was published in v2 of the Networking Guide complete with queries and an updated set of 2010/2013 KHIs. This session will go through the individual components of CQM, describe our recommended process for implementing it, show findings from using CQM and go into detail on how the SQL queries work and how you can customize them for you or your customer's needs.
Join us for a deep dive into the troubleshooting tools available to Lync voice deployment engineers and administrators. We will dig into the logs and network captures. We will try to have a fun, but deep conversation on how you can, detect and troubleshoot call quality due to network issues. We'll touch on UCCAPI logs, XML, QoE reports, Network Monitor/Wireshark tools. We'll try to have fun with some log based analysis of a call that had or reported issues.