After working with System Center Service Manager for five years, we've managed to learn quite a bit of what to do and what not to do. This session teaches you many of the DO's and DON'Ts on the technic, architecture, organization, and process side.
Web development is in a state of confusion. We feel we are not innovating enough, we are let down by browsers and OSes and we try to fill all these holes with home made remedies. It's time to look at what we have, what we lost and what is a waste of our time.