In this session you will learn how to get more value from your Service Manager platform by using a little "magic" with PowerShell and SMA. Service Manager is a rich, extensible platform that can be customized to adapt to your organization's IT service management needs; however, creating even the simplest customizations can be a lot of work, so much so that many companies feel that they cannot do it themselves. Fortunately, there have been many technology improvements in the Microsoft stack that haven't fully been realized in Service Manager yet that can help! Windows PowerShell, Windows PowerShell Workflow, and Service Management Automation (SMA) are three technologies that can help remove a lot of the tedious work that is usually required when working with SCSM extensions. Come to this session to discover how you can leverage these technologies together to get more value from your Service Manager deployments today!