Nick Corcodilos is the host of Ask The Headhunter and author of Fearless Job Hunting, How to Work with Headhunters, Parting Company, How Can I Change Careers?, and Keep Your Salary Under Wraps. Nick started headhunting in one of America's most competitive job markets: California's Silicon Valley. Using the methods described in his books and on the ATH forum, he has helped people win engineering and IT management and staff jobs in companies including IBM, GE, Hewlett-Packard and Merrill Lynch. Nick has also been featured in The Wall Street Journal, Reader's Digest, USA Today, The New York Times, Fast Company, Working Woman, on CNN, Fox News, MSNBC, PBS NewsHour, and Sirius XM radio. Nick's Ask the Headhunter columns appear weekly on Adobe Systems' CMO.com and the PBS NewsHour website, and his weekly Q&A newsletter is free. He has answered over 40,000 in-your-face questions from his readers, both online and in live events.
This session will be followed by LIVE Q&A with Nick.
Creating a superior customer experience that transcends devices, channel, and location constraints, with closed-loop feedback in near- or real-time, that can modify customer behavior is becoming critical in today's digitally connected world. We will discuss how Cognizant has leveraged Cortana Analytics suite to get better insights as to why a customer cares to use or not use an organization's products and services and the underlying mindsets, moods, motivation, desires, and aspirations that trigger their attitude and actions. With this information, any organization can modify their customer strategies to ensure successful outcomes and enhanced customer experience and engagement.