The Lync Call Quality Methodology (CQM) is a practical approach that applies the broad guidance we have published in the Lync Networking Guide. CQM is a data driven framework backed by SQL queries and an operational process to systematically improve and maintain call quality. CQM was derived from Microsoft and some of our largest customer deployments. CQM was published in v2 of the Networking Guide complete with queries and an updated set of 2010/2013 KHIs. This session will go through the individual components of CQM, describe our recommended process for implementing it, show findings from using CQM and go into detail on how the SQL queries work and how you can customize them for you or your customer's needs.
In the push to retire Windows XP, application compatibility was all about "getting it over the line," particularly for those who were trying to finish up before the end of support this past April. Now, in a post-XP world, things are changing faster—are your tools, techniques, and processes able to keep up? Do you even want to? And are you able to take full advantage of your platform? Join "The App Compat Guy" for a review of the current state of the art and the secrets of customers who have been able to break the chains and become agile again.