With Skype used for more than 2 billion minutes a day (and counting), "Unified Communication" has now definitively changed communications, being available to your customers, at any time and any place. This session will give you a technical deep dive on the available possibilities for developers to enhance your customer service. It will demonstrate how the Skype-Lync Connectivity can improve the reachability of your enterprise, far beyond of what the ordinary telephone call approach can do. Illustrated by the native Lync contact center application LUCS, which already enables integration of Skype and Lync in the contact center, this session explains how to unleash the power of the various APIs available on Lync and Skype.
Building an SDK and Visual Studio extension used by developers is no easy task, but using tools provided by Microsoft and other third parties makes it significantly easier. Join Wade Wegner, Technical Evangelist for salesforce.com, as he explains how he built the Salesforce Toolkits for .NET. In this session, learn about Dev/CI environments, NuGet packaging, targeting multiple platforms using the Portable Class Libraries, the Async and Await asynchronous design pattern, dynamics, and much more. This talk is heavy in code and examples, so come on in and join us!