The first major decision when planning for a Lync deployment is how to deploy Microsoft Lync: as Lync Server 2013 on premises, or Lync Online with Microsoft Office 365 in the cloud. This first decision will shape service quality, resiliency, and resource optimization in your deployment. This session goes over the differences between "on-premise," hybrid, and "on-line" solutions and details situations where each would be optimal for your deployment. Finally, this session covers hosted solutions, the interoperability between Lync and Office 365, and offers guidance in preparing for a potential migration to the cloud.
With Skype used for more than 2 billion minutes a day (and counting), "Unified Communication" has now definitively changed communications, being available to your customers, at any time and any place. This session will give you a technical deep dive on the available possibilities for developers to enhance your customer service. It will demonstrate how the Skype-Lync Connectivity can improve the reachability of your enterprise, far beyond of what the ordinary telephone call approach can do. Illustrated by the native Lync contact center application LUCS, which already enables integration of Skype and Lync in the contact center, this session explains how to unleash the power of the various APIs available on Lync and Skype.