With Skype used for more than 2 billion minutes a day (and counting), "Unified Communication" has now definitively changed communications, being available to your customers, at any time and any place. This session will give you a technical deep dive on the available possibilities for developers to enhance your customer service. It will demonstrate how the Skype-Lync Connectivity can improve the reachability of your enterprise, far beyond of what the ordinary telephone call approach can do. Illustrated by the native Lync contact center application LUCS, which already enables integration of Skype and Lync in the contact center, this session explains how to unleash the power of the various APIs available on Lync and Skype.
With paper mail volume decreasing every year, the Netherland's national postal service, PostNL, had to get creative and push for innovating the way they do business. Making adjustments to use more part-time employees cut payroll costs, but those savings were minimized by the rising costs of providing IT services to more employees. Enter Sogeti, a longtime partner of PostNL. Sogeti worked with PostNL to develop and implement a cloud-based plan for migrating existing applications to the cloud and developing new one for enhanced cloud-based services. The result was a significant reduction in costs for IT and services.