With Skype used for more than 2 billion minutes a day (and counting), "Unified Communication" has now definitively changed communications, being available to your customers, at any time and any place. This session will give you a technical deep dive on the available possibilities for developers to enhance your customer service. It will demonstrate how the Skype-Lync Connectivity can improve the reachability of your enterprise, far beyond of what the ordinary telephone call approach can do. Illustrated by the native Lync contact center application LUCS, which already enables integration of Skype and Lync in the contact center, this session explains how to unleash the power of the various APIs available on Lync and Skype.
See the new archiving features in Lync Server 2013 that allow for an improved deployment and operational efficiency in achieving compliance goals. We discuss step-by-step the integration options when using SQL for the data storage, as well as the new capabilities of using Microsoft Exchange Server 2013 for storage. We demonstrate the capabilities of federated Search when Exchange 2013 and Microsoft SharePoint 2013 are deployed together. We also discuss and demonstrate the archiving options when leveraging Lync Server 2013 Persistent Chat. This session includes notes from the field and tips & tricks on a successful deployment of the archiving feature._x000D_