Современные услуги это сложная смесь физических услуг, программных продуктов и каналов взаимодействия. Любое слабое звено в это цепочке может похоронить опыт взаимодействия. Не так давно появился совершенно чудесный инструмент — Customer Journey Map, который помогает выявлять слабые места вашей услуги и поставить процесс улучшения на поток.
This session demonstrates how a new class of scenarios and user experiences can be enabled by re-imagining solutions using cloud-based technology and Apps for Office. Learn how to make cloud-based line-of-business applications which include Apps for Office in Microsoft Word, Excel, and Outlook, and also how to supplement them with Office 365 SharePoint web sites, Windows Phone 8 apps, notifications, and Azure Web Sites and SQL Databases. See an extremely polished end-to-end demo scenario unfold, related to idea generation, qualification, selection, development, and evaluation. Learn how all the components in the demo are built, what patterns are used to implement them, and have a lot of fun along the way. This session also has a little bit of March Madness flavor baked into it which will provide an entertaining and enlightening experience.
In Lync 2013, Microsoft has introduced a number of new features that require Exchange 2013-- knowing what they are, and how they work, is critical to knowing what you'll get from an upgrade to Exchange 2013. In this session, Exchange MVP and author Paul Robichaux will dive into the Lync-related integration features in Exchange 2013, including OAuth configuration, support for high-resolution photos, and the Lync Storage Service (LYSS). You'll learn how to configure Exchange 2013 and Lync 2013 to work together to give you full access to those features.