If you're taking the next step with Lync voice, you'll want to know more about Enhanced 911. Complete with real world examples of deploying Location Information Services and Enhanced 911 functionality for Lync Server 2013, this session will go through the planning and deployment steps necessary to get started. You'll also hear about the common issues that can arise and learn how to address them in your deployment_x000D_
With Skype used for more than 2 billion minutes a day (and counting), "Unified Communication" has now definitively changed communications, being available to your customers, at any time and any place. This session will give you a technical deep dive on the available possibilities for developers to enhance your customer service. It will demonstrate how the Skype-Lync Connectivity can improve the reachability of your enterprise, far beyond of what the ordinary telephone call approach can do. Illustrated by the native Lync contact center application LUCS, which already enables integration of Skype and Lync in the contact center, this session explains how to unleash the power of the various APIs available on Lync and Skype.