Jarod Greene is the Vice President of Product Marketing for Cherwell Software,™ a leader in IT service management (ITSM) and business enablement solutions. As a former Gartner® analyst, Jarod spent ten years covering the ITSM industry, with a focus on processes, organizational structure and enabling technologies. Jarod has a Bachelor of Arts in Sociology from Trinity College and a Masters of Business Administration from the University of Georgia.
The session will expand on the basics of PBX interoperability and standard call flows to sophisticated scenarios found in enterprise interoperability requirements. In this deep-dive technical session, we will look more to the concepts and signaling flow concerning Lync's operation with your existing IP-PBX and explore edge cases from real-world examples._x000D_