With Skype used for more than 2 billion minutes a day (and counting), "Unified Communication" has now definitively changed communications, being available to your customers, at any time and any place. This session will give you a technical deep dive on the available possibilities for developers to enhance your customer service. It will demonstrate how the Skype-Lync Connectivity can improve the reachability of your enterprise, far beyond of what the ordinary telephone call approach can do. Illustrated by the native Lync contact center application LUCS, which already enables integration of Skype and Lync in the contact center, this session explains how to unleash the power of the various APIs available on Lync and Skype.
Windows powers the App platform on Xbox One but how different or similar is the Xbox One app platform to Windows? How is Windows adapted to provide an amazing 10’ experience on Xbox Live? This session will cover how many of the great features you love on Windows are utilized on Xbox One to drive the experience and delight end-users.
In this session, we will share a proven adoption methodology, key success factors, best practices, and relevant resources to help drive both rapid and sustained adoption of Lync. We will showcase a new Adoption tool that will make it easier to collect and analyze Lync adoption metrics and drive a positive end user experience that supports increased adoption. You will leave this session with the tools you need to reach maximum return on your investments with Lync through adoption.