The keynote will highlight some of the latest innovations and announcements from Microsoft Azure, Windows and Office 365 and Microsoft's continuing support for cross platform development and open source software. Through a series of demos and best practice sharing John Shewchuk will describe how you can transition your company in a cloud first, mobile first world.
With Skype used for more than 2 billion minutes a day (and counting), "Unified Communication" has now definitively changed communications, being available to your customers, at any time and any place. This session will give you a technical deep dive on the available possibilities for developers to enhance your customer service. It will demonstrate how the Skype-Lync Connectivity can improve the reachability of your enterprise, far beyond of what the ordinary telephone call approach can do. Illustrated by the native Lync contact center application LUCS, which already enables integration of Skype and Lync in the contact center, this session explains how to unleash the power of the various APIs available on Lync and Skype.