UCB is a patient-centric biopharma leader, focusing on severe diseases in Immunology and the Central Nervous System. The company employs in the region of 9000 employees and operates in approximately 40 countries. UCB achieved revenues of $3.46 billion in 2012.
The main driver to implement Lync in the early part of 2011 was first started by the need for a video conferencing solution. This was further accelerated by the "Smarter Ways" efficiency program – which included effective collaboration within the scope. The Lync conferencing services alone helped UCB realize savings of $1.2M compared to the legacy conferencing solutions that were previously in place. The choice of Lync has also allowed full integration of the Unified Contact Centre systems at UCB.
During this session, UCB will cover their drivers for unified communication, the Lync journey (strategy with scope expansion and timeline), communication & change management activities and finally some KPI's.
Neal Analytics and Dylan Dias bring a unique management consulting perspective to the world of advanced analytics. Utilizing technology effectively in concert with business yields superior results. Dylan will discuss Neal's approach to ensuring customer success, and explore this in relation to Neal's keystone customer: Coca-Cola.
Many businesses are finding they need new versions of their trusty LOB apps for their increasingly mobile workforce. However, these businesses also want to leverage the existing investments they have made to date. In this session, learn about changes in Windows 8.1 Update to allow businesses to build new mobile LOB applications without having to re-write their entire app from scratch.