The Microsoft Operations Management Suite (OMS) came just around the corner as the new kid on the block but it is already traveling through the monitoring space at hyperspeed as seen by the vast majority of new features released! This session will showcase the vast possibilities and scenarios of getting everything into your environment and using the proper solutions or building your own insights. Are you up for it? Buckle up and embark for the ride of your life!
Creating a superior customer experience that transcends devices, channel, and location constraints, with closed-loop feedback in near- or real-time, that can modify customer behavior is becoming critical in today's digitally connected world. We will discuss how Cognizant has leveraged Cortana Analytics suite to get better insights as to why a customer cares to use or not use an organization's products and services and the underlying mindsets, moods, motivation, desires, and aspirations that trigger their attitude and actions. With this information, any organization can modify their customer strategies to ensure successful outcomes and enhanced customer experience and engagement.