With Skype used for more than 2 billion minutes a day (and counting), "Unified Communication" has now definitively changed communications, being available to your customers, at any time and any place. This session will give you a technical deep dive on the available possibilities for developers to enhance your customer service. It will demonstrate how the Skype-Lync Connectivity can improve the reachability of your enterprise, far beyond of what the ordinary telephone call approach can do. Illustrated by the native Lync contact center application LUCS, which already enables integration of Skype and Lync in the contact center, this session explains how to unleash the power of the various APIs available on Lync and Skype.
Cloud hosting and geo-distribution take the problems that cause the "it works on my machine" phenomenon to a whole new level. In this video, we'll show you how to set up Visual Studio Online Application Insights to tell you whether your application is available, and if it's performing well, in the four corners of the earth, so that you can resolve issues before your customers even know they exist.