UCB is a patient-centric biopharma leader, focusing on severe diseases in Immunology and the Central Nervous System. The company employs in the region of 9000 employees and operates in approximately 40 countries. UCB achieved revenues of $3.46 billion in 2012.
The main driver to implement Lync in the early part of 2011 was first started by the need for a video conferencing solution. This was further accelerated by the "Smarter Ways" efficiency program – which included effective collaboration within the scope. The Lync conferencing services alone helped UCB realize savings of $1.2M compared to the legacy conferencing solutions that were previously in place. The choice of Lync has also allowed full integration of the Unified Contact Centre systems at UCB.
During this session, UCB will cover their drivers for unified communication, the Lync journey (strategy with scope expansion and timeline), communication & change management activities and finally some KPI's.
This session will focus on what the Microsoft modern principles are, and the steps needed to evolve a common on-premise system architecture to something that is more modern. We will discuss the tenants of modern architecture and why they are important. The speaker will also walk through changes that can be made to update a sample application to a more modern style. Cost factors will be discussed, including the manual work needed, testing, and risks of change.
Every business considering Lync looks at the business case to purchase and deploy differently based on its particular vertical industry, internal environment, and communication strategy and goals. Join us to see how to develop a business case for Lync and get insight into real world examples of how customers in multiple industries have developed successful business cases to deploy Lync, including examples of areas for cost savings for different types or organizations._x000D_