Creating a superior customer experience that transcends devices, channel, and location constraints, with closed-loop feedback in near- or real-time, that can modify customer behavior is becoming critical in today's digitally connected world. We will discuss how Cognizant has leveraged Cortana Analytics suite to get better insights as to why a customer cares to use or not use an organization's products and services and the underlying mindsets, moods, motivation, desires, and aspirations that trigger their attitude and actions. With this information, any organization can modify their customer strategies to ensure successful outcomes and enhanced customer experience and engagement.
Lync VDI plug in was introduced in Lync 2013 release to seamlessly deliver enterprise-grade, real-time AV in a VDI environment. The session will cover pairing process, different scenarios and troubleshooting methodologies for some common VDI scenarios. The session will also include a deep dive into the logs._x000D_ _x000D_
Office 2016 is empowering people and businesses everywhere to do more. In this session, you will hear from Microsoft product experts Eric Hudson and BJ Haberkorn about the newest features in the Office Suite.