UCB is a patient-centric biopharma leader, focusing on severe diseases in Immunology and the Central Nervous System. The company employs in the region of 9000 employees and operates in approximately 40 countries. UCB achieved revenues of $3.46 billion in 2012.
The main driver to implement Lync in the early part of 2011 was first started by the need for a video conferencing solution. This was further accelerated by the "Smarter Ways" efficiency program – which included effective collaboration within the scope. The Lync conferencing services alone helped UCB realize savings of $1.2M compared to the legacy conferencing solutions that were previously in place. The choice of Lync has also allowed full integration of the Unified Contact Centre systems at UCB.
During this session, UCB will cover their drivers for unified communication, the Lync journey (strategy with scope expansion and timeline), communication & change management activities and finally some KPI's.
The MVP Award Program and the Windows IT Pro teams are pleased to offer a *free* live webcast, as part of a global community event, to provide first hand guidance about Windows 10 Enterprise for IT Pros. Join Microsoft MVPs as they take you through topics such an overview of the Windows 10 Enterprise, Windows Security, Windows as a Service, Windows Deployment, Windows Management & Store, and Windows Networking.
We hope you are able to join us! This webcast is a great opportunity for you to learn and also participate live in Q&A session with some of the top Windows IT Pro experts.
Современные услуги это сложная смесь физических услуг, программных продуктов и каналов взаимодействия. Любое слабое звено в это цепочке может похоронить опыт взаимодействия. Не так давно появился совершенно чудесный инструмент — Customer Journey Map, который помогает выявлять слабые места вашей услуги и поставить процесс улучшения на поток.