With Skype used for more than 2 billion minutes a day (and counting), "Unified Communication" has now definitively changed communications, being available to your customers, at any time and any place. This session will give you a technical deep dive on the available possibilities for developers to enhance your customer service. It will demonstrate how the Skype-Lync Connectivity can improve the reachability of your enterprise, far beyond of what the ordinary telephone call approach can do. Illustrated by the native Lync contact center application LUCS, which already enables integration of Skype and Lync in the contact center, this session explains how to unleash the power of the various APIs available on Lync and Skype.
Microsoft's Lync Engineering team regularly run All-Hands (Town Hall) sessions with up to 1,000 online participants with speakers in 4 sites. In this session you will hear from the Lync Program Management team who facilitate and support these meetings. You will get first hand best-practice on everything from scheduling the Lync Meeting to what audio and video devices to use to how to handle Q&A. Attend this session to learn more about the infrastructure required and what Lync Admin settings are needed to hold a successful meeting. _x000D_
Converged networking has great potential for increasing the performance, flexibility, and cost effectiveness of your Hyper-V deployment. However, it also introduces new concepts and new potentials for misconfiguration. Come to this session to hear from the Hyper-V and Networking team on the best way to approach converged networking for Windows Server 2012 R2 Hyper-V environments.