In this session, we will share a proven adoption methodology, key success factors, best practices, and relevant resources to help drive both rapid and sustained adoption of Lync. We will showcase a new Adoption tool that will make it easier to collect and analyze Lync adoption metrics and drive a positive end user experience that supports increased adoption. You will leave this session with the tools you need to reach maximum return on your investments with Lync through adoption.
Just getting started with your Lync Voice deployment? Come join us as we explore the wide range of Lync voice telephony capabilities that you'll want to know about to make your deployment a success, including call routing scenarios, user features, response groups, and devices. In this session we discuss how to plan, configure, and manage these features in for UC environments big and small.
The Lync Call Quality Methodology (CQM) is a practical approach that applies the broad guidance we have published in the Lync Networking Guide. CQM is a data driven framework backed by SQL queries and an operational process to systematically improve and maintain call quality. CQM was derived from Microsoft and some of our largest customer deployments. CQM was published in v2 of the Networking Guide complete with queries and an updated set of 2010/2013 KHIs. This session will go through the individual components of CQM, describe our recommended process for implementing it, show findings from using CQM and go into detail on how the SQL queries work and how you can customize them for you or your customer's needs.