With Skype used for more than 2 billion minutes a day (and counting), "Unified Communication" has now definitively changed communications, being available to your customers, at any time and any place. This session will give you a technical deep dive on the available possibilities for developers to enhance your customer service. It will demonstrate how the Skype-Lync Connectivity can improve the reachability of your enterprise, far beyond of what the ordinary telephone call approach can do. Illustrated by the native Lync contact center application LUCS, which already enables integration of Skype and Lync in the contact center, this session explains how to unleash the power of the various APIs available on Lync and Skype.
Lync VDI plug in was introduced in Lync 2013 release to seamlessly deliver enterprise-grade, real-time AV in a VDI environment. The session will cover pairing process, different scenarios and troubleshooting methodologies for some common VDI scenarios. The session will also include a deep dive into the logs._x000D_ _x000D_