With Skype used for more than 2 billion minutes a day (and counting), "Unified Communication" has now definitively changed communications, being available to your customers, at any time and any place. This session will give you a technical deep dive on the available possibilities for developers to enhance your customer service. It will demonstrate how the Skype-Lync Connectivity can improve the reachability of your enterprise, far beyond of what the ordinary telephone call approach can do. Illustrated by the native Lync contact center application LUCS, which already enables integration of Skype and Lync in the contact center, this session explains how to unleash the power of the various APIs available on Lync and Skype.
全球軟體廠商無不思考如何在新世代為軟體提出新價值，微軟是目前唯一認真投資在雲端基礎建設的技術廠商，目前已經有超過百萬台伺服器建置在全球超過13個資料中心， Microsoft Azure 即是在此基礎建設中的公有雲服務。
可提供客戶與合作夥伴最安全及穩定的雲端體驗。依微軟公司的調查，63% 的客戶期望能有單一技術廠商能夠同時提供公有雲與私有雲之服務。微軟公司是唯一能滿足客戶此一需求的唯一廠商。 Microsoft Azure 是一種具有高度擴充性的服務平台，是目前各家雲端運算解決方案中最完整且具有高度可實踐能力的雲端開發平台。為了呼應雲端趨勢浪潮，並讓學員有一個全方位對 Microsoft Azure 在企業應用，本場次將針對 Microsoft Azure 做整體的介紹，帶您認識平台即服務 (PaaS, Platform as a Service) ，基礎架構即服務 (IaaS, Platform as a Service) 之應用情境、深入學習 Microsoft Azure上架構規劃與考量、Azure 和其它業者比較，並且帶您瞭解基本服務計價方式、技術支援服務，以協助學員們能瞭解更多雲端的應用及佈署，提高企業收益並創造商機！
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