Monumental shifts are hitting the workplace, necessitating changes in how and with whom we communicate and collaborate. For the first time in history, four different generations are working side-by-side in the workplace. Each generation of end users has distinct attitudes, behaviors, expectations, habits, and motivations. Add to that the increasing need for agile communication between every corner of your organization, from the retail store, across the shop floor, to the corporate office and beyond. Office 365 enables IT to unify end users across generations and departments under one technology. The communication and collaboration capabilities in Office 365 help IT meet the varied needs of these end users. In this session, come learn how IT can make the most of these capabilities in Office 365 to support the needs of every end user to help them be more productive at work.
Join us for a deep dive into the troubleshooting tools available to Lync voice deployment engineers and administrators. We will dig into the logs and network captures. We will try to have a fun, but deep conversation on how you can, detect and troubleshoot call quality due to network issues. We'll touch on UCCAPI logs, XML, QoE reports, Network Monitor/Wireshark tools. We'll try to have fun with some log based analysis of a call that had or reported issues.