In this session Michael will talk about what types of cloud services are available and what their functions are. The differences between worker roles and instances of these services will be looked at. How these instances can be effectively scaled up or down depending on business need will also be covered. Role life cycle, service configuration and diagnostics will be discussed as well as different approaches to upgrading and deployment of the services.
Speaker: Michael West Sr Lead Consultant Catapult Systems
With Skype used for more than 2 billion minutes a day (and counting), "Unified Communication" has now definitively changed communications, being available to your customers, at any time and any place. This session will give you a technical deep dive on the available possibilities for developers to enhance your customer service. It will demonstrate how the Skype-Lync Connectivity can improve the reachability of your enterprise, far beyond of what the ordinary telephone call approach can do. Illustrated by the native Lync contact center application LUCS, which already enables integration of Skype and Lync in the contact center, this session explains how to unleash the power of the various APIs available on Lync and Skype.